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PLEASE READ THIS PAGE CAREFULLY. ITS PROVISIONS CONTAIN THE RIGHTS AND OBLIGATIONS OF YOU AND THE OTHER PERSONS INCLUDED IN THE HOLIDAY TO US AND OUR RIGHTS AND OBLIGATIONS TO YOU AND YOUR PARTY. UPON OUR ACCEPTANCE OF YOUR BOOKING THESE PROVISIONS WILL FORM PART OF YOUR CONTRACT WITH US, INTOBARCELONA LTD. WE ARE A COMPANY REGISTERED IN ENGLAND AND WALES NO 4993681.
When you make a booking, the person to whom an email confirmation is sent is the 'Lead Name' and he/she must have authority to accept these booking conditions on behalf of your party. A confirmation email is issued to the Lead Name, which forms the basis of the booking. Please check this carefully. Whilst we make every effort to ensure accuracy, the onus is on you, the client, to ensure your reservation is correct. Any discrepancies must be notified to us immediately. We regret we cannot accept liability if we are not notified of inaccuracies within 7 days of receipt. You are advised to take a copy of the confirmation email with you on your holiday. A contract shall only exist between intoBarcelona Ltd and the customer (including all in the party) when intoBarcelona Ltd receives the customer's full payment. intoBarcelona Ltd cannot be held responsible for flights or transfers made outside the company. Receipt of credit/debit card payment, cheque or direct bank transfer constitutes acceptance of our booking conditions .
All IntoBarcelona
holidays must be paid IN FULL at least two weeks prior to departure.
You can either pay when reserving the holiday or, a reminder will
be sent three weeks prior to travelling. If we do not receive
the full payment by the due date you will be liable for an administration
charge of £25. All changes should be made directly with intoBarcelona Ltd. The first change is free of charge; all subsequent amendments are charged at £15 per change. Cancellation is deemed to have taken place for a section of a booking where there is withdrawal from a whole activity, reduction of an activity numbers below provider's minimums, or reduction in a whole night's accommodation.
All cancellations must be received by email or telephone immediately. Charges are as follows 14-0 days before departure 50% of full payment or section of a booking 14-28 days before departure 25% of full payment or section of a booking More than 28 days before departure full refund of full payment or section of a booking Remember that if you cancel for a reason covered by your insurance policy you should make a claim against the insurance company directly.
If for any reason beyond the control of intoBarcelona Ltd the accommodation is required to be changed, intoBarcelona Ltd reserves the right to offer alternative accommodation of the same or superior rating at no extra cost to the client. Should it not be possible to offer an alternative other than a lower rated accommodation, intoBarcelona Ltd will refund the difference. The customer can select whether to accept the change or to cancel the reservation without incurring any cancellation charges. Compensation arrangements do not apply to circumstances beyond our control. We can cancel your holiday in the following circumstances: war, threat of war, riots, civil strikes or terrorist activity, industrial disputes, natural or nuclear disasters, fire, airport closures, bad weather conditions and similar events beyond our control. If we breach our contract with you in any other way we will pay appropriate compensation if this has affected the enjoyment of your holiday save that we will not be liable to you for damage caused by any failure to perform our contract or improper performance if it is attributable to: - Your own fault or that of a member of your party - A third party unconnected with the holiday services we have contracted to provide you with and which is unforeseeable or unavoidable; or - Unusual or unforeseeable circumstances beyond our control, which could not have been avoidable even if all reasonable care had been taken - Events
which neither our suppliers nor we could have foreseen or forestalled
even if we had taken all reasonable care.
It is the
responsibility of the customer to ensure they have booked an insurance
policy with adequate cover for European travel. The responsibility for transportation from the UK to Barcelona remains with the customer. We cannot take any responsibility for late arrivals or problems with your chosen carrier. However, as is our policy, we will do our utmost to help put you in touch with flights and any transport requirements at the destination. Flights - These can be obtained in many ways and are explained in detail on the website Car Hire - You may prefer to hire a car for your use during the holiday. In which case we will put you in touch with car hire firms at the airport, or will arrange it for you. Please pay them directly. Please
remember that this is purely a service that we provide for which
we do not make a charge or take any responsibility whatsoever.
The contract will exist between you and your supplier. Please
inform us of any special request such as ground floor rooms when
you confirm your holiday booking. These details must be inserted
in the comments section on your Booking Form. Although we will
endeavour to meet special requests this is dependent on our suppliers
and we cannot guarantee that your requirements will be met.
Descriptions of the apartments represent an evaluation by which attempts to reflect the style and atmosphere of the accommodation. Since the views expressed are subjective, it is appreciated that not everyone will agree with them and they should be read in this light. We cannot undertake to provide the same rooms as may be shown in the photograph in the details.
ACTIVITIES AND PRICES intoBarcelona Ltd website descriptions reflect our understanding of each activity we offer and are given in good faith. We reserve the right to vary prices without notice because of fluctuations in the exchange rate. YOUR FEEDBACK intoBarcelona Ltd will appreciate feedback - good or bad. If you have any cause for complaint during your break, we strongly advise you to raise it with intoBarcelona Ltd's offices in Barcelona at the time. If it is considered reasonable to seek redress from us on the spot, it is generally not considered reasonable to seek redress from us at a later date. If problems cannot be resolved there and then, please notify intoBarcelona Ltd by email within 14 days and we will do our best to reply within 7 days. Failure to follow this procedure excludes us from liability. |
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